MAIN Support
Effective date:
Help with MAIN, the AI assistant for factories made by TogyAI Inc., and with the Togy MAIN apps for Slack, Microsoft Teams and WhatsApp. You do not need an account to write to us.
1. How to reach us
Write to support@togy.ai. We answer within two business days. Tell us which company's MAIN you use, what you did, and what you expected to happen. If your company's agreement with Togy sets a shorter response time for critical issues, that agreement applies.
If you use MAIN at work, your company's MAIN administrator can often help faster: with your account, with a connector that will not connect, and with the data sources your company set up.
2. Common questions
- MAIN in Slack or Teams says I have not connected my account. Open MAIN in your browser, go to Connectors, and connect Slack or Microsoft Teams. Then ask again.
- WhatsApp answered with a six-digit code. Your number is not linked yet. Enter the code on the Connectors page in MAIN, under WhatsApp.
- A connector shows "Re-auth required". The provider stopped accepting MAIN's token. Choose Connect again on the account.
- I want to remove MAIN's access to my account. Disconnect it on the Connectors page. The data deletion page lists what that removes, and where to revoke access on the provider's side.
3. Privacy and security
Questions about your data, and requests to see or delete it, go to privacy@togy.ai. If you found a security problem in MAIN, write to the same address and we will come back to you within two business days.
See also the MAIN privacy policy and the MAIN terms of use.